Frequently Asked Questions
Everything you need to know about ErgoPouch home comfort and shipping.
What materials are used in ErgoPouch products?
We prioritize sustainable, high-quality materials including organic cotton, bamboo fibers, and recycled polyester to ensure maximum breathability and durability for your home.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided via email once dispatched.
What is your return policy?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.
Are your products machine washable?
Yes, most of our home textiles are machine washable. We recommend using a cold, gentle cycle and air drying to maintain the integrity of the natural fibers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'buy now, pay later' services like Afterpay and Klarna.
Do you offer a warranty on your products?
All ErgoPouch products come with a 12-month manufacturer's warranty against defects in materials and workmanship to ensure your complete satisfaction.